Privacy Policy – Service Stack

Last updated: March 2, 2026

1. Who We Are

Service Stack (“Service Stack”, “we”, “us”, or “our”) provides tools to help home-service providers and contractors manage their clients and service requests.

This Privacy Policy explains how we collect, use, and protect information when you use our website, platform, and related services (the “Services”).

2. Information We Collect

We may collect the following types of information:

Information you provide directly

  • Name, business name, and job title

  • Email address and phone number

  • Business address and service locations

  • Login credentials

  • Service request details, job notes, and other content you submit

  • Payment-related information (processed by third-party payment providers)

Information collected automatically

  • IP address and approximate location

  • Device and browser information

  • Usage data, such as pages viewed, features used, and time spent on the Services

Information related to messaging

  • Phone numbers of you and your clients

  • Message content and metadata (time, date, status) for SMS/voice and similar communications sent through our Services

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Services

  • Send service-related communications (for example, job notifications, scheduling updates, and account alerts)

  • Customize and improve the Services

  • Provide customer support

  • Monitor usage and performance

  • Detect, investigate, and prevent fraud, abuse, or security issues

  • Comply with legal obligations

We do not sell your personal information and do not share it with third parties for their own marketing purposes.

4. SMS and Phone Communications

When you provide a phone number, you agree that Service Stack may send you SMS messages and/or make calls related to:

  • New service requests and job updates

  • Appointment reminders and scheduling changes

  • Account-related alerts and support

Message and data rates may apply. Message frequency depends on your activity.
You can opt out of SMS messages at any time by replying STOP to any message. To get help, reply HELP or contact us using the details below.

5. How We Share Information

We may share information with:

  • Service providers and vendors who help us operate the Services (for example: hosting providers, messaging providers, payment processors, analytics tools). These providers may process your data on our behalf and are not allowed to use it for their own marketing.

  • Business partners when necessary to provide integrations or services you choose to use.

  • Law enforcement or authorities when required by law or to protect our rights, safety, or the rights and safety of others.

  • In a business transfer, such as a merger, acquisition, or sale of assets, where information may be transferred as part of that transaction.

We do not share SMS opt-in/opt-out information with third parties for their own purposes other than to enable messaging on our behalf.

6. Data Retention

We keep your information for as long as necessary to:

  • Provide you with the Services

  • Comply with legal, tax, or accounting requirements

  • Resolve disputes and enforce our agreements

We may anonymize or aggregate data so it can no longer identify you and store it for longer periods for analytics and business purposes.

7. Security

We use reasonable technical and organizational measures to help protect your information, including encryption where appropriate and access controls. However, no system can be 100% secure, and we cannot guarantee absolute security of your data.

8. Your Choices and Rights

Depending on your location, you may have rights to:

  • Access the personal information we hold about you

  • Correct or update your information

  • Delete certain information

  • Restrict or object to certain processing

  • Withdraw consent where we rely on consent

To exercise these rights, contact us at the email below. We may need to verify your identity before fulfilling your request.

You can opt out of SMS as described above by replying STOP to any message.

9. Third-Party Links and Services

Our Services may include links or integrations with third-party websites or tools. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

10. Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Your continued use of the Services after any changes means you accept the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, you can contact us at:

Service Stack
Email: [email protected]